The plugin does not ensure that the exported tickets archive to be downloaded belongs to the user making the request, allowing a low privileged user, such as subscriber to download arbitrary exported tickets via an IDOR vector
As a low privilege user, open a ticket and export it (via the Profile page), then copy its download URL and change the file parameter to download other user ticket exports https://example.com/wp-admin/profile.php?file=2&check=7311d87c18
2022-11-07 (about 4 months ago)
2022-11-07 (about 4 months ago)
2022-11-07 (about 4 months ago)